Training & Certification
A stronger team starts with smarter training.
Build reps who know the product, know the process, and represent your brand in the right way.
Infinity gives every rep a clear training path from day one—combining structured curriculum, hands-on coaching, and compliance-focused certification built specifically for fiber internet sales.
Your team gets prepared.
Your customers get clarity.
Your installs get easier.
Structured Training Library
Every Infinity rep gets access to a comprehensive, always-updated training ecosystem covering:
• Fiber/ISP product knowledge
• Territory etiquette and customer approach
• Order-entry steps and system navigation
• Eligibility rules and address qualification
• Compliance, disclosures, and customer protections
• Escalation protocols and problem-solving
It’s clean, organized, and built to create confident, capable sellers.
Campaign-Specific Modules
No two ISPs are the same—and our training reflects that.
Reps receive tailored product tracks based on your:
• Plans and pricing
• Installation workflow
• Promotions and eligibility criteria
• Service footprint and address rules
• Customer expectations and common objections
They learn your brand, not a one-size-fits-all script.
Compliance-Focused Certification
The highest-performing teams are the ones who sell responsibly.
Infinity certifies every rep on:
• Required disclosures
• Accurate representation of speed and service
• Privacy and data handling
• Ethics and neighborhood conduct
• Proper customer expectation-setting
Quality and integrity aren’t optional—they’re baked into the process.
Hands-On Launch Support
Training doesn’t stop in the classroom.
Infinity provides on-the-ground support during market launch:
• Side-by-side field shadowing
• Live coaching before real customer interactions
• Immediate feedback on pitch, process, and professionalism
• Order-entry review to eliminate early errors
• Territory walkthroughs with team leads
Reps launch confidently instead of learning “on the fly.”
Leadership Training & Development
Great sales teams come from great leadership.
Infinity develops internal leaders with:
• Team lead certification
• Coaching and performance management skills
• Advanced product and system training
• Daily and weekly leadership accountability routines
• Quality control frameworks
This strengthens retention, consistency, and long-term market health.
Ongoing Skill Development
Training isn’t a one-time event—it’s a performance system.
Infinity runs continuing development through:
• Weekly skills refreshers
• New promo and product updates
• Field audits and quality checks
• Address-qualification deep dives
• Data-driven coaching from real performance trends
Your reps get better every week—not burned out or left behind.